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Have you ever wanted a career with purpose?

At Bupa, we bring real heart to work every day. We’re proud to support older New Zealanders to live longer, healthier, happier lives. With 40 care homes and 35 retirement villages across Aotearoa, our teams create safe, welcoming places for residents, families and communities. We are seeking an Operations Support Lead to join the Bupa team on a permanent, full-time basis, working Monday – Friday.

You will be based at one of our support offices in either Wellington (Porirua), Auckland (Newmarket), or Christchurch (Papanui). You will work 3 days in the office and 2 days from home.

The Opportunity

This newly created role will provide practical coordination and continuous improvement support across care home operations. You’ll help reduce administrative burden, strengthen operational consistency and ensure leaders have clear, current and easy-to-use tools, processes and documentation. If you’re organised, collaborative and ready to make a practical and meaningful impact, this is your opportunity to help shape how our care home operations run smoothly and consistently. 

Where you will make an impact

• Coordination support for deployment of national Relieving Managers
• Integrated Management System (IMS) & documentation
• Work instructions & operational consistency
• Orientation and operational induction documentation
• Business continuity & operational resilience 
• Risk documentation and coordination
• Operations support and collaboration with Regional Operations Managers, General Managers, and the wider business

About You

You’ll bring demonstratable experience within a large, complex organisation with an ability to work collaboratively across teams and build effective working relationships. You’re highly organised, detail-focused and confident managing multiple priorities and able to demonstrate:

• Experience in operations support, coordination, administration or governance. 
• Experience maintaining documentation, processes or systems in a structured environment. 
• Tertiary qualified preferred in a business, healthcare, risk, compliance, or administration related subject. 
• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Confident communicator with great relationship-building ability.
• Ability to work independently and use your initiative.
• Practical, solution-focused approach with a willingness to help.

Extra Reasons to Belong

• Hybrid work arrangements – 3 days in-office and 2 days work-from-home.
• Fully subsidised Southern Cross health insurance for eligible permanent NZ employees, plus discounted cover for eligible family members.
• Wellbeing discounts, EAP counselling, study support and cultural leave.
• Paid parental leave, including 12 weeks for primary carers and 2 weeks for secondary carers.
• Professional development through in-house and external training. 

For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.

About Bupa

Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Our Values | Ā mātou ūara

Brave | Māiatanga   Caring | Manaakitanga   Responsible | Haepapa

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.