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At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is:

This role can be based in either Melbourne or Sydney. 

Bupa has ambitious goals, and at the heart of these ambitions is our purpose: longer, healthier and happier lives. To help deliver on this global purpose, Bupa is transforming to create extraordinary experiences for both our people and our customers.

To enable this, Bupa’s Finance Operations function operates through a model that includes an offshore partner delivering non–customer-facing processes, supported by a retained team in A&NZ. 

Our vision is for our offshore partner to operate as a true extension of Bupa, with onshore and offshore teams collaborating daily to deliver exceptional outcomes for our internal and external customers. The Finance Operations Officer will be responsible for delivering processes across Accounts Receivable and supporting the work completed by our offshore partner team. This role requires strong experience and subject matter expertise, with an expectation of cross-functional upskilling to support an agile, responsive and flexible operating environment. 

How will you help? 

What you’ll need to make it possible:

Proven experience in finance operations within a high volume, complex environment, with a strong understanding of accounting principles and hands-on experience in accounts receivable or billing. Experience in aged care billing or residential finance is essential. Familiarity with receivables systems (Epicor preferred) and intermediate Microsoft Office skills are also required.

A strong customer service orientation with a high level of empathy and focus on quality outcomes. Excellent written and verbal communication skills, particularly over the phone, combined with strong attention to detail and accuracy. Demonstrated teamwork and collaboration skills, alongside the ability to work autonomously, solve problems, and investigate issues effectively. 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role.

 If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.