Administration Team Leader, BMVS Perth - - 64757 - BUPA ANZ

General information

Name

Administration Team Leader, BMVS Perth

Ref #

63930

Date

Thursday, August 6, 2026

Full / Part Time

Full Time

Description & Requirements

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia, and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

The purpose of the job:

Reporting to the Centre Manager, the Team Leader in conjunction with the other centre leaders will oversee the day-to-day operations of the centre and will ensure efficient workflow to increase productivity and create a comfortable and a friendly environment for all BMVS customers.

Due to internal growth, we're currently looking for a Team Leader to lead the Receptionist - Concierge team, working on a full-time, permanent basis. Medical centre hours are between 8am-6pm Monday to Friday, as well as 8am-4pm during weekends during peak seasons; so there’s an expectation you will be able to work these hours as requested across a rotational roster.

What you’ll need to make it possible:
Our successful Leaders come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

Proven experience successfully supporting a team - you’re passionate about people management; from performance management, to coaching, training and career development.
An excellent communicator - you’re passionate about providing a warm and inviting culture, whilst delivering a world-class customer experience
Demonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholders
Ability to operate autonomously to achieve results
Good time management skills and ability to work within a structured process
Exceptional customer service focus - capability to delivering results to meet customer expectations
Well developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcomes

As a Team Leader your duties will include: 

The leadership and operational oversight of all Receptionist/Concierge team members, providing direction & support to your team whist providing an exceptional experience for our customers
Leading a small close-knit team with an existing positive culture; you’ll continue fostering a collaborative, professional and effective environment for the team, outlining expectations and appropriate standards of behaviour
Effective management of workloads prioritising key responsibilities including: daily, weekly, monthly leadership responsibilities, weekly & monthly reports, holding one on ones and team check-ins
Plan and maintain workforce coverage through timely recruitment, selection, inductions, onboarding and training of employees
Develop and implement effective rosters for Receptionist/Concierge team members, stepping in operationally as needed in
Effectively integrate new or changing polices or procedures and maintain the general administration of the centre

Why you’ll love it:

We support our people to be the healthiest and happiest versions of themselves.

Our Perth team is driven and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the heart of everything we do. Additionally, we offer:

No late nights, overnight shifts or working public holidays
A supportive team where your contribution is truly valued – our people love working at Bupa!
Opportunity to build your career with a Global leader in healthcare
Significant Bupa product and services discounts
Permanent roles also attract performance incentives

Apply now!

We'll start interviewing as soon as we receive your application.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location

BMVS - Perth

Recruiter

Deni Shellard