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At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Purpose of the role

As a Technical Support Analyst, you will join the Technical Support team to provide effective and timely end-user technical support, leveraging a range of remote support technologies. You will deliver both remote and onsite deskside support across Bupa APAC.

The role ensures all support services are delivered in accordance with agreed service level targets, and aligned with risk, governance, and compliance requirements. You will play a key role in coordinating and delivering responsive end-user support, using remote solutions as the primary method and onsite support when necessary.

Please note this is a 9-month fixed-term, onsite role located in our Melbourne office.

What will my day involve? 

In this role, your responsibilities will include:

• Delivering effective second-level technical support for end-user devices and services, including desktops, laptops, mobiles, tablets, printers, and peripherals 
• Deploying, configuring, and supporting desktop and laptop builds, including PC imaging and hardware setup 
• Supporting and troubleshooting desktop client applications and workplace technologies 
• Providing high-quality customer service and professional support to business users 
• Designing and deploying standard desktop and laptop configurations aligned to organisational objectives 
• Investigating and resolving desktop application issues, including user relocations and changes 
• Maintaining desktop security standards, including virus protection and endpoint controls 
• Researching, testing, and evaluating emerging technologies for potential business benefit 
• Providing desktop consultation services to business stakeholders 
• Creating and maintaining technical documentation and support procedures 
• Providing technical support and escalation assistance to Service Desk teams 
• Consult with business stakeholders to manage expectations regarding platform deployments 
• Provide deployment support and problem resolution for platform systems supporting business operations

What will I bring? 

You will bring a strong mix of technical capability, customer focus, and collaboration skills, including:

• Demonstrated technical expertise across a broad range of technologies, including Windows 10 PCs and laptops within a networked Active Directory environment, ServiceNow, and Microsoft Office applications 
• Proven experience building, deploying, and supporting PC images, with hands-on knowledge of SCCM, hardware provisioning, and device configuration 
•  Sound understanding of ITIL-based service management processes 
• Strong customer service mindset with excellent written and verbal communication skills 
• Well-developed problem-solving and analytical abilities, with the capacity to manage multiple priorities effectively 
• Strong planning and organisational skills, with the ability to set clear objectives, plan work in advance, manage time effectively, and meet deadlines 
• Proven ability to build positive working relationships, collaborate effectively with stakeholders at all levels, and manage conflict constructively 
• A collaborative team player who demonstrates empathy, actively listens, communicates openly, and contributes positively to team culture 
• Results-driven approach, with a focus on delivering high-quality outcomes and meeting customer expectations consistently 
• High levels of motivation and accountability, with a willingness to take on challenges, work flexibly when required, and continuously develop skills 
• Ability to apply technical expertise and analytical thinking to diagnose complex issues and deliver practical solutions 
• Strong capacity to learn new technologies quickly and apply them effectively 
• Clear, concise communication skills, particularly in written documentation and technical explanations

What’s in it for you  

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.  

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. 

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.