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We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.   

This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding environment brings a huge variety of opportunities for professional and personal growth. 

We have a great opportunity for a Senior Channel Insights Analyst to join our Customer Channels and Growth analytics team. This is a hybrid role and you can be based in Melbourne, Sydney or Brisbane. If you have natural curiosity and interest in processes and analytics to transform data into meaningful solutions for tangible business impact, we want to hear from you!

What’s your role?

As a Senior Channel Insights Analyst you will develop and enable the execution of the most critical performance insights across Customer Channels and Growth (CCG), with a focus on operational bottlenecks and improved customer experiences.

With a passion for storytelling through data, you will uncover actionable insights using advanced unstructured and structured data analysis techniques. This will be achieved through a combination of data collation from available sources, data synthesis using available tools and a comprehensive understanding of operational efficiencies, Bupa’s internal processes and data landscape and the broader Health Insurance (HI) market. 

You will be instrumental in engaging with key business partners across Customer Channels and Growth (CCG) management to arrive at actionable insights and recommendations driving sustainable change.

What will my day involve?

• Effectively bridge the gap between data integration, analytics and business impact with the ability to solve complex business challenges through aligning advanced analytics to specific business insights.
• Synthesise unstructured business problems into meaningful recommendations and scalable solutions across strategic drivers, including identifying interrelationships and highlighting broader business implications.
• Build strong advisory relationships with leaders across CCG and HI to evaluate strategy and leverage insights to influence data driven decision making, addressing operational inefficiencies and customer experience.
• Support the Head of Channel Analytics in driving the wider Analytics function within HI through actionable insights and recommendations across multiple channels.
• Advanced data modelling and analytics based on newly integrated data sets, ensuring best practices in data governance and compliance
• Continuous improvement of how reports are served, utilising existing technologies and data structures whilst also exploring the art of the possible.
• Work closely with senior leaders and technical teams to ensure optimal utilisation of available resources and impending technologies – ensure our requirements are proactively addressed and onboarded as we transition to newer data architectures.
• Actively support more junior team members in their development through mentoring and leading them in conceptualising ideas and developing impactful analytics and insights. 

What will I bring?

• Proven ability to analyse data and present granular or technical data in an effective and reliable manner
• Capability of working with a high degree of complexity and ambiguity, whilst delivering rapid, accurate and impactful results
• Experience using Databricks
• Experience in identifying, quantifying and articulating business improvement opportunities
• Excellent written and oral communication and presentation skills, with the ability to influence senior leaders with best-in-class data storytelling out of disparate data and information sources
• Ability to build strong advisory relationships with senior stakeholders
• Seamless engagement and collaboration across the organisational structure
• Strategic problem-solving, finding opportunities and implementation of new ideas
• Experience providing guidance and leadership for more junior team members 
• Manages time effectively to meet competing deadlines and milestones
• Experience working with contact centre operations or other customer facing environments is preferable

What’s in it for you 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.