BUPA ANZ Home Page

We are on the lookout for a People Services Administrator to join our team on a 6-month fixed-term contract. If you are detail-oriented, keen to learn and have a passion for HR, we want to hear from you!

In the People Services Administrator role, you will take charge of processing HRIS (Workday, Service Now and Avature) system activities and provide timely and precise support for all people-related enquiries.

You will be excited about streamlining operations and increasing efficiency, while working in a high-performing and supportive team.

While the role is preferably based in Melbourne with hybrid working arrangements, we welcome applications from individuals located in Sydney and Brisbane.

What will my day involve? 

Key responsibilities include:

• Delivering outstanding customer service through email/phone, Microsoft Teams and Service Now, addressing general HR queries, and providing guidance on employment-related matters.
• Responding promptly to and efficiently completing Workday processing activities, maintaining the highest levels of data accuracy throughout the process.
• Creating and managing employee-related documentation, including contracts and letters, with a meticulous focus on accuracy and adherence to Bupa policies and protocols.
• Investigating and resolving complaints and concerns in a timely and effective manner, particularly those that may impact employee pay.
• Maintaining a solid understanding of employment legislation, relevant industrial awards, and Bupa HR policies and practices, ensuring the delivery of accurate support and guidance.

What will I bring? 

• Previous experience working within an HR role
• Strong attention to detail
• Problem solving and solutions-oriented mindset
• A drive for continuous improvement
• Experience with HRIS systems and phone-based support
• Experience with Service Now or similar online case management tools
• Qualifications in HR (Certificate IV, diploma or degree) and/or Business Administration, or similar is desirable

 What’s in it for you  

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.  

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. 

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.