BUPA ANZ Home Page

The opportunity

We are on the lookout for a People Advisor to join our team. If you are passionate about providing high quality and seamless service delivery, advice and support, we want to hear from you!

The People Advisor is an important role that forms part of Bupa’s central People Connect team, servicing enquiries for Employees and Leaders within Bupa Australia.

As a People Advisor, you will primarily be responsible for the effective case management of employee related matters across Bupa. An important part of the role will be proactively supporting our high-performance culture, as well as our focus on continually improving our people policies, systems, and processes to enhance the employee experience.

How will you make an impact?

Key responsibilities include: 

• Provide timely, pragmatic, and accurate advice and guidance on People policies and processes.
• Develop collaborative working relationships with stakeholders to manage, advise on, and provide a range of solutions to resolve employee relations matters. 
• Utilise Bupa’s case management system to track and record all cases accurately, ensuring access to quality data.
• Support Leaders with end-to-end management of employee matters – and work with People Partners, Heads of People and Market Unit (MU) Centres of Excellence (COE) to resolve matters where needed. 
• Provide coaching and support for Leaders to build their capability on People processes and Bupa systems. 
• Ensure fair and accurate interpretation of contract terms, Employment Agreements and applicable Awards.
• Act as an escalation point for People Services Administrators in relation to generalist people enquiries, including application of relevant People policies and processes. 
• Proactively contribute to team performance by identifying opportunities to improve / standardise existing People policies, processes, and documentation. 
• Generate People related reports and data insights as required. 
• Work closely with People Administrators to manage employee changes in a timely manner.
• Support Strategic People Partners/Heads of People with the planning and implementation of a range of people related initiatives and programs of work across Bupa Australia. 

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

 We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

 Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need? 

• Tertiary qualifications in Human Resources or related field. 
• Experience in a HR advisory (or similar) role within a large, complex organisation. 
• Employee relations experience (highly regarded). 
• Demonstrated experience in end-to-end HR case management. 
• Experience coaching Leaders and employees on People processes, systems and policies.
• Experience with interpretation and application of employment contracts, Awards and Enterprise Agreements.
• Experience supporting HR processes and policies across the employee lifecycle.
• Excellent stakeholder management experience with ability to influence People Leaders. 
• Excellent communication skills (written and verbal). 
• Experience using HRIS systems, preferably Workday

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.