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Opportunity Snapshot:

The purpose of this role is to lead the implementation and support the roll-out of the Pega Marketing/ NBA Designer platform in the first instance, and to enable Customer Decisioning across all customer engagements and all customer experience channels in Health Insurance. 

In doing so, the Lead Decisioning Architect (LDA) will lead a team of 3+ Decisioning Architects (number may grow over time) to establish the foundations of Customer Decisioning engine, using the Pega platform and broader decisioning landscape. 

The LDA will proactive engage with stakeholders across Health Insurance to ensure the customer experience and business value benefits of “always-on” omni-channel 1:1 personalised customer experiences delivered via Next Best Action are maximised. 

Your Contribution:

Qualifications and training 

• Defining the decision architecture, solutions & designs across the Pega Platform and broader decisioning landscape. 
•  The development and implementation of solid end to end and omnichannel customer experiences, including clearly defined and documented solution designs and implementations across relevant Customer Marketing strategies. 
•  The development of ongoing insights and key learnings which can be fed back and actioned into future customer engagement strategies. 
•  Ongoing mentoring, upskilling and cross skilling across the team including more more junior Strategy Designers and Decisioning Architects as well as individuals onboarding or skilling into the Decisioning discipline. 
•  The ability to communicate decisioning concepts and benefits to multiple and cross functional stakeholders across strategy, marketing, product, technology, data and vendor relationships. 
•  A commitment to ongoing and specialized self-learning and upskilling across the Pega and Decisioning landscape as new platform versions evolve and cross functional opportunities arise. 
•  The development and leadership of a decisioning community of practice at BUPA, focused on a common understanding of best practice, experimentation opportunities and the art of the possible. 
•  Building and leading a team of highly skilled, high performing, engaged and curious individuals who are constantly searching for ways to improve both speed and strategy to market as well as commercial benefits associated with individual activities. 
•  Lead the establishment of governance frameworks for AI usage in Customer Engagement. Provide critical direction in Decisioning and Data Model Design to ensure scalable and process[1]driven AI solutions. 
•  Act as an industry expert in AI, helping stakeholders understand and leverage AI solutions' benefits. Provide expertise in using Pega AI technology to automate standardized, repetitive, and rules-based processes. 
• Oversee both high- and low-level solution design, ensuring alignment with business requirements. Guarantee the seamless deployment and stability of AI models in production.  Stay abreast of the latest developments in decisioning and analytics to maintain cutting-edge AI solutions.

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
• A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
• An additional well-being day each year to treat yourself. 

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!