Expression of Interest – Customer Service Consultant | Rostering & Payroll - - 61199 - BUPA ANZ

General information

Name

Expression of Interest – Customer Service Consultant | Rostering & Payroll

Ref #

60372

Date

Monday, April 13, 2026

Full / Part Time

Full Time

Description & Requirements

Customer Service Consultant – Rostering & Payroll-Expression of Interest

As we continue to grow across the Gold Coast region, we are inviting Expressions of Interest from motivated Customer Service Consultants with proven experience in rostering and payroll processes.

Become a key part of a collaborative team that keeps everything running behind the scenes. As our Business Administrator, also known as Customer Service Consultant (CSC) within Bupa, you’ll work closely with your fellow CSC and General Manager to play a vital role in welcoming new staff, maintaining compliance, and ensuring our rostering and payroll systems stay on track — while also supporting front‑of‑house operations with warm, professional receptionist duties.

About the home

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work.

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

Duties & Responsibilities:
Some of your responsibilities include but are not limited to –

Support and oversee the care home employee experience
Administer rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines.
Partake in Recruitment activities to support General Manager to facilitate an excellent candidate experience through to the onboarding of new starters.
Actively manage employee leave, both planned and unplanned.
Process payroll, reconciliations, and enquiries in a timely manner.
Maintain quality and accurate employee record management.

This role also involves receptionist duties that require you to –

Deliver a customer‑centric experience for residents, employees, visitors, and suppliers
Provide efficient administrative support, including document management, mail, security, and reporting
Manage financial transactions such as petty cash, receipts, and banking
Use the purchase‑to‑pay system to ensure adherence to the administrative budget
Support the Care Home leadership team with organisational initiatives and community events
Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Benefits of Bupa

5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

How to Apply  

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks. 

To learn more about working at Bupa please visit our website: Bupa Aged Care Jobs & Careers

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

Location

Tugun Care Home

Recruiter

Vidhi Shah