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Chief Operating Officer, ADF

Full Time
Manager:  Director ADF
Location: Melbourne / Sydney

About the opportunity:

Bupa’s contract with ADF Health Services provides seamless end to end health support to 85,000 Australian Defence Force (“ADF”) personnel across multiple sites. This includes a multi-faceted health professional workforce and off base services enabled by Bupa. The Chief Operating Officer (“COO”) leads and oversees the day-to-day operations of the business, ensuring that the company’s operations run smoothly and efficiently in line with ADF objectives. This role reports to the Director ADF.

Responsibilities include:

• Lead a multi-disciplinary team in the effective delivery of the day-to-day operations of on-base services by Bupa and contracted staff, ensuring achievement of Contract targets.  
• Utilise deep organisational knowledge to contribute to and deliver the ADFHSC strategy and business plan, ensuring that it is future focused.
• Establish and maintain relationships with Joint Health Command (JHC) counterparts to understand the opportunities and challenges in ADF environment. 
• Drive positive relationships with partners, ensuring that contracted obligations are fulfilled and that service delivery to ADF members, including associated SLAs are achieved.  
• Develop and foster a culture that inspires and empowers employees across the business and delivers results for the ADF and their members. 
• Role model the development of talented leaders, facilitating a positive employee experience across the business and lifting employee engagement rates. 
• Utilise data from service delivery to continually improve the customer experience and deliver efficiencies.   
• Lead continual improvements to the Service Management Plan (SMP), effectively responding to identified service and improvement initiatives.  

You will be / have: 

• Tertiary qualification in Healthcare or Business qualification. 
• Significant proven experience in the defence sector
• Significant proven experience managing large scale operating environments in a commercial clinical setting. 
• Experience in delivery of public or private health services to meet agreed contractual obligations and SLAs. 
• Strong and engaging leadership skills and a demonstrated ability to act in a leadership role at senior management level. 
• Demonstrated commitment to, and practice of, leadership driven culture and building collaborative working environments across a national network. 
• Proven ability to set and achieve clearly defined objectives and measures to drive business outcomes and meet service level agreements.