Business Support Lead - - 61748 - BUPA ANZ

General information

Name

Business Support Lead

Ref #

60921

Date

Thursday, May 7, 2026

Full / Part Time

Full Time

Description & Requirements

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

Provide administration support for the Medical and Health Advisory Services (MHAS) for the Department of Veterans’ Affairs (DVA). The contract with DVA covers a national network of more than 180 Bupa health professionals providing clinical advice, communication and quality assurance activities to DVA delegates in the Health and Compensation Sections. This assists Defence veterans and their families gain access to benefits within the DVA legislative framework.

DVA’s purpose is to support the wellbeing of those who serve, or have served, in the defence of our nation and their families. Bupa partner with DVA to assist them in this purpose and extend our existing relationship with the ADF contract and community. The Business Support Lead will action any roster changes, workforce planning, administration and supporting the day to day operations of the DVA team.

Responsibilities include:

The role will manage the implementation of one centralised workforce planning capabilities (Dimensions) ensuring that resourcing within DVA is being best utilised to meet peaks in demand via the facilitation of regular forecasting meetings with Senior Partnership Managers and People Team members.
Rostering changes entered into Dimensions for planned and unplanned leave. Payroll preparations and reconciliations, investigating and escalating payroll queries as required, managing leave.
Additional co-ordination and administration of a diverse range of support services, activities and initiatives across the DVA business in liaison with the Senior Partnership Managers will also be undertaken.

What you’ll need to make it possible

Cert III in Business Administration or equivalent in experience
Previous work experience in an administration role
Previous experience in leading and managing others
Previous experience in rostering and the use of Dimensions or payroll systems
Highly proficient in Microsoft Word and Excel
Excellent attention to detail
Evidence of excellent time management and organisational skills
Excellent communication skills
Knowledge of administration requirements in Health Care industry
organisations

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Location

Melbourne Office (33X)

Recruiter

Laura Micallef